Tracking order

Tracking Your Order at Sedgebury

Thank you for shopping at Sedgebury. Once your order has been processed and shipped, we want to make sure you can follow its journey every step of the way. Below is a simple guide to help you track your package efficiently.

Step 1: Locate Your Tracking Number

After your order is dispatched, you will receive an email from [email protected] containing your unique tracking number. This number is also included in the shipping confirmation email. Please check your inbox (and spam folder) for this message.

Step 2: Use a Third-Party Tracking Service

We recommend using a reliable third-party tracking platform for real-time updates. One of the most trusted services is 17Track. Follow these steps:

  1. Visit 17Track.net.
  2. Enter your tracking number in the search bar on the homepage.
  3. Click the "Track" button or press Enter.
  4. You will see detailed status updates, including the current location, transit history, and estimated delivery date.

17Track supports over 700 carriers worldwide, making it a versatile choice for international shipments.

Step 3: What to Do If Tracking Information Is Unavailable

It may take 24–48 hours for tracking data to appear after shipment. If you do not see updates after this period, please contact us at [email protected] with your order number and tracking number. Our team will investigate and provide assistance.

Additional Tips

  • Save your tracking number for reference until the package is delivered.
  • Check the carrier's website directly if you prefer (e.g., USPS, FedEx, DHL) by entering the same tracking number.
  • For orders with multiple items, you may receive separate tracking numbers if items ship from different locations.

We are committed to ensuring your order arrives safely. If you have any questions about the tracking process, feel free to email us at [email protected].