Refund policy
Refund Policy
At Sedgebury, we strive to ensure your satisfaction with every purchase of T-Shirts & Tops, Pants & Trousers, and Skirts. If you are not completely satisfied, we offer a straightforward refund process as outlined below.
Eligibility for Refunds
- Items must be returned within 30 days of the delivery date.
- Products must be unworn, unwashed, and in their original condition with all tags attached.
- Footwear and accessories must be returned in their original packaging.
- Refunds are applicable for defective items, incorrect shipments, or if you change your mind.
Non-Refundable Items
- Items marked as final sale or clearance.
- Gift cards or promotional items.
- Items damaged due to improper use or wear.
How to Initiate a Refund
To start a refund, please contact our support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or credit card company to post the refund.
Exchanges
We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs.
Contact Us
For any questions regarding our refund policy, please email [email protected]. We are here to help.