Faq

Ordering & Payment

How can I place an order?
Simply browse our collections of T-Shirts & Tops, Pants & Trousers, and Skirts. Select your desired items, choose your size and quantity, then proceed to checkout. You can complete your purchase using a credit or debit card, or other available payment methods shown at checkout.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. All transactions are processed securely.

Can I change or cancel my order after it’s placed?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please email us at [email protected] as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

Shipping & Delivery

What are your shipping options and costs?
We offer standard and express shipping. Shipping costs are calculated at checkout based on your location and the weight of your order. Free standard shipping is available on orders over a certain amount—check our shipping policy for details.

How long will it take to receive my order?
Standard shipping typically takes 5–10 business days, while express shipping takes 2–4 business days. Delivery times may vary depending on your location and customs processing.

Do you ship internationally?
Yes, we ship to many countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied. If you are not happy with your purchase, you can return unworn, unwashed items with tags attached within 30 days of delivery for a refund or exchange. Please email [email protected] to initiate a return.

How do I return an item?
Contact our support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

When will I get my refund?
Once we receive and inspect your return, we will process your refund within 5–7 business days. The refund will be issued to your original payment method.

Product & Sizing

How do I find the right size?
We provide a detailed size guide on each product page. Measure yourself according to the instructions and compare with our chart. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

Are your products true to size?
Our T-Shirts & Tops, Pants & Trousers, and Skirts are designed to fit standard sizing. However, fit may vary by style. Please refer to customer reviews and the size guide for each item.

What fabric are your clothes made from?
We use high-quality materials such as cotton, linen, and blends. Fabric details are listed on each product page for your reference.

Customer Support

How can I contact you?
For any questions or assistance, please email us at [email protected]. We aim to respond within 24 hours on business days.

Do you have a physical store?
Sedgebury is an online-only store. We do not have a physical retail location.